All orders are shipped USPS unless otherwise stated.
Our fulfillment center processes orders Monday through Friday. All orders that come in before 1pm EST will be shipped out same day. Orders after 1pm EST will go out the following business day. You will receive an email with detailed tracking information once your order is processed and shipped. Please allow time for the tracking number to register with USPS before checking.
Orders generally arrive within the UK within 3-5 business days or less. We will always honor our same day shipping policy however we have no control over the speed of the USPS. Please allow adequate time for them to get your package to you.
All orders over $99 (UK Only) come with FREE First-Class shipping with an option to upgrade to Priority or Priority Express shipping at an additional cost.
APPROXIMATE TRANSIT TIMES (USPS): First class shipping:3-5 business days. Priority shipping:2-4 business days and Priority Express Shipping:1-2 days..
Each order is fulfilled and triple checked for accuracy, then securely packaged to ensure that your complete order arrives in perfect condition. Mistakes can happen though (We are human) so if you feel as though we made an error on our end don’t hesitate to let us know and we will immediately make it right.
We are happy to ship internationally however there are some restrictions on international orders. International orders have limited payment options depending upon country. Unfortunately due to changing international regulations we are unable to guarantee delivery of international orders. If an order is stopped at customs and returned to us then we will refund the order minus a 20% restocking fee and shipping.
Shipping Policy for Link Money Same Day ACH Customers:Â For customers who checkout using secure same day bank payment the following policy governs your orders. Orders paid using this service will immediately go into processing and move into the shipping queue. Orders over $400 will be upgraded to express shipping but will not leave our warehouse for 2 business days. This ensures full clearance of funds. You may expedite this process (for over $400 only) by sending a screenshot of the funds leaving your bank account. We can then move you into the shipping queue at that time if you dont want to wait the 2 business days.
We offer an industry leading returns policy to ensure that you are always satisfied.
If at any time you feel as though you have received a product that was anything less than excellent, we would be happy to refund you for the left-over products in your order.
Send an email to our support department through our contact form and we will refund the purchase price of any unused and unopened product that you return back to us.
We are happy to cancel any orders which have yet to leave our warehouse. Simply send an email to our support department and we will happily cancel the order and refund your payment.
If an order has already left our warehouse, we are unable to refund the order until it has been returned to us. In this instance we will only be able to refund the order less any shipping paid.
If you placed an order that has incorrect information then please send an email to service@lotilabs.co.uk and we will gladly change it for you assuming it has not yet left our shipping facility.
Support tickets and changes to orders are handled prior to shipping each morning so as to make sure we catch any changes that need to be made before they are shipped. If an order has already shipped then we are unable to retrieve it.
Loti Labs works hard to keep a stellar reputation with our merchant processors to offer you the ease that comes with the ability to pay with your credit or debit cards. Chargebacks (the action of calling your bank to chargeback the amount paid) greatly hurts our merchant relationships.
With all of the policies we have in place there should never be a reason for anyone to chargeback with their bank. If this happens, we will consider this to be fraud and will pursue any possible legal action to remedy the situation.
Support when you need it. Perks when you want them.
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